Message channels
Position email, SMS and WhatsApp workflows without hard-coding provider decisions.
Communication software
BookMe Setu
Setu is the communication boundary for BookMe products, designed so delivery channels can evolve without changing every product workflow.
What Setu supports
Communication and integration software for email, SMS, WhatsApp and operational messaging flows.
Templates and tracking
Support approved communication templates, scheduling and delivery-state content.
Integration boundary
Keep communication delivery replaceable for BookMe and third-party systems.
Operating model
Messaging can evolve behind a stable boundary.
- Provider details remain behind a stable integration boundary.
- Message delivery claims should be based on configured production providers.
- The website links to Setu instead of embedding Setu application code.
Plan communication workflows.
Talk through how BookMe Setu can connect operational events with customer-facing messages.